Refund Policy

I want you to feel good about asking. Here is how refunds work, in plain terms.

Before your answer is sent

If you change your mind before I have sent your answer, you can request a full refund. Just reach out through the contact page with your order number.

After your answer is sent

Once I have recorded and sent your personal answer, the work is done and the sale is final, so refunds are not available after that point.

How to request a refund

Before your answer is sent, use the Request a refund button in your confirmation email, or find your order with your first and last name plus one more detail: your order number, or the email or phone you paid with. On the refund screen you will confirm your order number, first and last name, purchase email, and phone number, then choose a reason; once everything matches, the refund is issued immediately. Refunds go back to your original payment method.

Did not get your answer?

If your answer was sent but never reached you, for example the email you used is no longer active, you can find your order and we will re-send it to a working email. Your answer is kept for 90 days.

Governing law

This policy is governed by the laws of the United States and Canada.