Privacy Policy

This policy explains what information we collect when you use this website, how we use it, and the choices you have. We keep it simple and we collect only what we need.

What we collect

When you ask a question, we collect your question, your name, and your email so we can answer you. Your question is encrypted. When you subscribe or take the quiz, we collect your email and quiz answers. We do not sell your data.

Analytics and cookies

We run our own first-party analytics so we can understand how the site is used and improve it. We do not use third-party trackers, advertising pixels, fingerprinting, or session recording, and our analytics records never include your IP address. We set two of our own cookies: one that lasts up to two years to estimate returning visitors, and one that lasts thirty minutes to group a single visit. They hold only random identifiers, never your name, email, or anything you typed.

For each visit we record the page viewed, where you arrived from (such as a search engine or a social link), your approximate location from your network (country, region, and city only, never precise coordinates), your device and browser type, and how the page performed for you. We never record the contents of any field you type, and your question is never attached to this analytics record. You can clear these cookies in your browser at any time.

Our legal basis for this first-party analytics is our legitimate interest in understanding and improving the site, balanced against your privacy, which is why it is kept minimal and holds no identifying data. You have the right to object: contact us and we will stop. We do not currently share this data with any advertising or analytics platform, and if we ever add conversion measurement we will ask for your consent first. We keep analytics records only as long as needed (visit records up to twenty-four months, interaction signals up to ninety days), then delete them automatically.

What is kept on your device

When you hand in a worksheet, your files are never stored on your device by that page, and neither are your name, email, or phone number. Two small items are kept in your browser and nowhere else: anything you have typed but not yet sent, so a closed tab or a lost signal does not cost you your work, and a short marker so you are not asked to confirm the same email address twice. Both expire on their own after twenty-four hours. What you typed is removed the moment your worksheet reaches us; the marker stays for its twenty-four hours, because that is the whole point of it. Clearing your browser data removes both immediately.

How we use it

We use your information to answer your question, send what you asked for, run the community, and improve the site. Payments are handled by our payment processor; we do not store your card details.

Be on the show

Sending a question to the show is different from everything else on this site, because a show submission may be made public. When you submit one we collect your real name, your email, your phone number, where you are from (country, state or region, and city), your age, and the question itself, as text, as a voice recording or as a video. Your written question and any transcript of what you said are stored encrypted. Recordings and videos are stored in private cloud storage that is not publicly listable, until and unless they are used on the show.

If you send a voice recording, it is passed to OpenAI’s speech-to-text service to produce a written transcript, so the question can be read as well as heard. It is passed to that same service a second time, straight away, to work out when each word is spoken, so the words can be highlighted in time with your voice if the question is ever shown on screen, and again if that ever has to be redone. Both of those happen when your submission arrives, whether or not it is ever used. That service is the only one your recording itself is sent to, it is used for nothing else, it is not used to train anything, and the transcript comes straight back to us and is stored encrypted with the rest of your submission.

If you send a video, what you said in it is handled the same way, and there are two more things worth knowing. The sound is separated out of your video into its own audio file, which is stored in the same private cloud storage and is deleted along with your submission. And on some videos, where the sound cannot be separated cleanly, the video itself is what is passed to that speech-to-text service, picture included. We would rather say that plainly than describe this as an audio-only process when for some files it is not.

Whichever way you send it, the written transcript is also passed to OpenAI’s language model service, which writes the short summary of your situation that would appear on screen if your question were answered. That happens when your submission arrives, not when it is picked, so it happens whether or not it is ever used. That summary is stored encrypted with the rest of your submission and is deleted along with it. Your words are used for nothing else and are not used to train anything.

If you type your question instead, it is passed to OpenAI’s text-to-speech service, which produces an audio version read by a synthetic voice, and that audio is passed to the same speech-to-text service so the words can be highlighted in time with it if the question is ever shown on screen. That also happens when your submission arrives rather than when it is picked. The synthetic reading is stored in the same private cloud storage as recordings and is deleted along with your submission. So whichever of the three ways you send it, your question is seen by a processing service, and it is also seen by a second one that writes the summary. Typing rather than recording means no third party ever receives your actual voice or your face; it does not mean nothing leaves this site.

Because a show submission is a signed permission, we also keep proof that you gave it: the IP address and browser your submission came from at the moment you ticked the boxes, the exact wording of the permission you ticked, and the time you ticked it. That record exists only to show what you agreed to and when. It is never published and it is never used to track you around the site. It is deleted with the rest of your submission only in the narrow data protection case described below, and that is the only route there is.

Under the release you agree to when you submit, your question, your recorded voice and any video you send may be played, shown, read out, edited, and published publicly, on any platform, with no time limit. If you send a video, your face is shown along with it. Only your first name is ever said out loud, and the only part of your location ever shown or said is your country. Your last name, email, phone number, city and state or region are never published; they exist so we can reach you about your submission and keep a record of the release you agreed to.

Sending a question to the show is final. There is no process for withdrawing a submission, having it skipped, or asking for it not to be answered, and the release you tick before sending says so. The reason is practical rather than unkind: this is a free, open hub that receives far more questions than can ever be answered, and a queue that anything could be pulled back out of would stop being a queue at all.

Separately from that, your data protection rights are unaffected, because they are law. If you are in the UK or the European Union you keep those rights, including asking us to erase the personal information we hold about you, and if you are in Canada you can withdraw consent to our continued use of your personal information under PIPEDA. Write to support@tomisinatobatele.com from the address you submitted with. Please understand what those rights are and are not: they cover the personal information we are storing. They are not a route to being removed from the queue or to having a question un-answered, and once something has been published, copies other people have already made are outside our control. That is why the release asks you to decide before you send.

Your choices

You can unsubscribe from emails at any time, and you can ask us to delete your information by contacting us through the contact page. Show submissions are the one exception, and the section above explains what those rights do and do not cover there: they reach the personal information we hold, and they are not a route to having a submission pulled from the queue, skipped, or left unanswered.

Contact

Questions about your privacy? Reach us through the contact page.